Services Sourcing: Outsourcing and Offshoring
Do you want to maximize value from your services sourcing, outsourcing or
offshoring arrangements? But you are uncertain where the levers are to deliver
services sourcing value? And how your
organization can be transformed to improve delivery?
We can help you improve outsourced and offshored services delivery:
- Identify sourcing opportunity areas,
- Build robust outsourcing and offshoring business cases,
- Design your shoring strategy,
- Support in offshore provider selection,
- Transform the front-office and set up governance structures to get the best out
of outsourcing and offshoring,
- Improve sourcing contracts and moderate to improve the relationship between
customer and provider
- Conduct intercultural teambuilding
interventions between client & provider and front- & back-office, and
- Support escalation management and execute operational audits of the offshore team for
Our Expertise and Experience | Our Approach |
More Info on Services Sourcing
Reaping in the benefits of a successful services sourcing project is not a
matter of luck, neither is organizing distributed delivery and the offshoring
lifecycle a 'black art.' We know how to strategically think about
services sourcing in order to entrepreneurially implement offshoring and we know
the ground reality on the floors of India's offshore delivery factories. We have
- ... physically worked in offshore delivery centres in India in various role and
forms since 1995: first as developers/business analysts and later as
project/program managers. We have experienced both the captive center as well as
the third-party model.
- ... been both on the provideer as well as on the client side managing offshored
service delivery contracts and moving services sourcing contracts between
providers and locations.
- ... in-depth knowledge and experience with India, but also exposure with off-
and nearshoring to Ireland, Phillipines, and Eastern Europe.
Our education spans from engineering and informatics all the way to business
administration and strategic management. We are hands-on and can solve problems
on the ground just as well as we are strategic and can develop competitive
sourcing strategies and IS/IT architectures. Please read more about us.
Probably most important: While we also work with service providers, we have kept
our independence and only provide impartial advice.
We publish both academic research and industry best practices on a regular
of Professional Services.
Innovative Strategies, Successful Processes, Inspired Talent Management, and First-Hand Experiences.
Bäumer, U., Kreutter, W, &
Messner, W. (Eds., 2012)
Forewords by Heinz-Paul Bonn (Vice President, BITKOM) and Som Mittal (President,
Intelligent IT Offshoring to India.
Roadmaps for Emerging Business Landscapes.
Messner, W. (2010)
Houndmills: Palgrave Macmillan
Working with India.
The Softer Aspects of a Successful Collaboration with the Indian IT & BPO
Messner, W. (2009)
Successfully Industrialize SAP Projects Offshore.
Hendel, A., Messner, W., & Thun, F. (Eds., 2008)
Wolfgang's article in Die Bank (03/2012) on the
Path to Global Optimization - Outsourcing and Offshoring (in German:
Auf dem Weg zur
globalen Optimierung. Outsourcing und Offshoring) is about the road from
outsourcing singular activities to platform strategies in the financial services
sector; his paper on
Offshoring to India - Realising Savings and Capturing Value in the
peer-reviewed Journal of Indian Business Research (Vol. 3 No. 1, 2011) describes
how savings and value can be generated by understanding and structuring the
offshore journey as a lifecycle.
Recent research by GloBus Research on the
Effect of Organizational Culture on Employee Commitment in the Indian IT Services Sourcing Industry
is published in the Journal of Indian Business Research (Vol. 5 No. 2, 2013).
The paper proposes and empirically proves that employee commitment in an Indian IT services offshoring context is influenced by organizational culture.
We believe that organizations require services sourcing skills as a core internal
competence and work towards instilling such competence in our consulting,
tutoring, and coaching assignments. Our aim is for our clients
to become confident and self-sufficient in the governance of services sourcing projects and master intercultural communication challenges in global distributed delivery.
In addition to consulting on services sourcing, we have trained hundreds of employees from
many different service providers and client companies across vertical industries across the world. Please see here for some testimonials.
More on Services Sourcing
Executing your Sourcing Arrangements to Maximum Value
There are three key measures for sourcing success.
First, an organization's enterprise
and IT strategy should be connected with its sourcing strategy. This is not an
easy task - many strategists have no experience with the implementation and vice
versa. Second, services sourcing works best
when managed as a lifecycle and not as a one-off activity. Initiating and
managing this lifecycle is one of the real essential competencies that need to
be mastered. While there is no right way of going through the governance
decisions of the sourcing lifecycle, a general sequence of six stages can be
Third, as the main part of delivery is shifted away from the core of the
organization to another company, the organization's own employees will move much
closer to the business areas. This move from delivery towards solution finding,
together with the added challenges of outsourced or offshored delivery, brings
with it new requirements for soft skills. The lack of face-to-face communication
needs to be compensated for by more effective and structured communication, as
well as enhanced intercultural communication skills. Of course, these skills
cannot be commanded, but need to be trained and slowly built. Intercultural
awareness and communication skills trainings are a good start.