Research

by Wolfgang Messner

Professor Messner's research interests originate in his many years of being a management consultant in the area of customer service excellence, an account and service delivery manager for core banking and SAP offshore projects from India, and - last but not least - an intercultural trainer attempting to help international managers collaborate productively and without personal stress between Eastern and Western cultures.

His book publications are available here: Books.

Refereed academic publications

Non-refereed academic and practitioner publications

Books (authored)

Books (edited)

Book chapters

Teaching cases

Articles in periodicals

Paper presentations at academic conferences

Invited conference presentations

(selected)

Invited panel discussions at conferences

(selected)