Research

by Wolfgang Messner

Professor Messner's research currently covers the following areas:

These research interests largely come from his many years of being a management consultant in the area of customer service excellence, an account and service delivery manager for core banking and SAP offshore projects from India, and - last but not least - an intercultural trainer attempting to help international managers collaborate productively and without personal stress between Eastern and Western cultures.

His book publications are available here: Books.

Refereed academic publications

Preprint publications

Non-refereed academic and practitioner publications

Books (authored)

Books (edited)

Book chapters

Teaching cases

Articles in periodicals

Paper presentations at academic conferences

Invited presentations

(selected)

Panel discussions at conferences

(selected)