Project and Change Management

Implementing strategic change with confidenceIn today's world, organizations continuously evaluate their cost and revenue positions to prioritize change programmes that will deliver stakeholder expectations e.g. robust infrastructure, streamlined organizational structure, building or expanding in growth markets. And yet, more projects fail than succeed. Talk of impending change, especially large-scale, makes employees jittery and inevitably brings out the naysayers. More crucially, some changes do not sustain and end up taking precious time and budget without a quantifiable gain.

Are your change agents sufficiently empowered and equipped to implement senior management vision? Do you pay attention to stakeholder management, communication channels, project management tools, and potential risk hazards? How about lessons learned from previous programmes or similar programmes in competitor firms?

We can equip you with the knowledge, tools, and processes to drive change management:

  • Conduct training on international project and change management,
  • Provide transition project management,
  • Provide tutoring and consulting in making and controlling project plans, and
  • Scrutinize your organization's change implementation plans to help close gaps and mitigate risk.

Our Expertise and Experience | Training and Consulting: Our Approach


Our Project and Change Management Expertise and Experience

FREE Change Management e-book

Having worked internationally in multiple organizations in different verticals over the last 17 years, we have gained experience in ...

  • ... setting up strategic functions. For example, Pratibha was in charge of building the operational risk and control functions for a banking country operation in India and subsequently for an investment banking group in London.
  • ... migration of service centre operations. Pratibha was the program manager for migration of global market operations from a captive offshore location in Manila to an external service provider with distributed locations in Mumbai and Bangalore. Wolfgang consulted a global travel provider on the consolidation of service centre operations (business case, change management approach); for a local savings bank organization, he was charged with outsourcing of paper-based payment processing to a service centre (from business plan to first day of operation) as project manager.
  • ... delivering technology projects in banking operations. For instance straight-through-processing (STP) for payments in the Eurozone, preparing core banking platforms for the introduction of the Euro, disaster recovery of key data centre operations, and global implementation of strategic business continuity platforms.
  • ... delivering infrastructure projects with business impact. For example, the introduction of a customer relationship management (customer information and campaign management) platform in a financial services institution.
  • ... business process re-engineering. Wolfgang was project leader for the as-is analysis and to-be design of dividend processing at a Swiss private bank; he conceptualized the insourcing of cheque processing for the roof organization of a cooperation banking society.
  • ... distributed project management and collaborating with offshore services providers, both captive and external; this includes the Tier-I multi-national companies and firms of Indian origin.

Pratibha Messner holds a Certification in Project Management, PMP®, since 2005. More importantly, we take a healthy approach towards stakeholder management, communication, project control, risk identification, and mitigation.


Training and Consulting: Our Approach to Change Management

Leaders need to be equipped to drive change in organizations on critical transitions; this requires competencies in ...

  • ... identifying opportunities for change, creating the business case for change, building stakeholder support, and championing the change business case to senior management.
  • ... drawing up a roadmap, anticipating risks, and creating support.
  • ... demonstrating commitment, encouraging others to follow on the change program, and creating support inside and outside the organization.

Leading Successful Change Initiatives

Below is an example of a training we have designed on Leading Successful Change Initiatives which helps change agents turn leading-edge theory into on-the-job solutions; it puts their best thinking to the test and makes critical connections between the science of management and the art of leadership.

Change Management Training for Change Agents

The training covers the agenda provided below in an intensive and experiential two-day workshop. Speak with us if you would like a program customized to your specific needs.

Why firms fail to implement change

  • Common change management mistakes and their consequences
  • Forces driving change in an organization
  • Fallacy of programmatic change
  • Using a crisis to initiate change

Strategy execution: from coherent strategy to disciplined execution to change initiatives

  • Rumelt Framework of Good Strategy; signs of good & bad strategy
  • Strategy Maps (Kaplan/Norton)
  • Change process & importance of sequence
  • Difference management vs. leadership

Two basic theories of change: economic value vs. organisational capability

  • Recognizing a quality change business case
  • Key financial concepts (time value of money, net present value, payback period)
  • Costs and benefits; risk, and strategy
  • Working with resource constraints in change programs
  • Getting the change initiative approved (structure of report, presenting, use of stories)

Building a coalition to make change happen

  • Finding the right set of people with leadership and management skills
  • Stakeholder mapping and management
  • Value Panel to identify stakeholder needs
  • Creating visual impact

Communication strategies and tactics

  • Apply different communication strategies and change levers to a scenario
  • Establish credibility as change agent
  • Learn to balance urgency of communication requirement vs. establishing credibility
  • Driving change through internal communication and social media

Overcoming resistance

  • Identify the forms of resistance that can be anticipated
  • Change management across cultures

Predicting success of change projects

  • Project assessment
  • Calculation of the DICE factor
  • Making change measurable (data analysis and illustration)
  • Introducing a continuous review process

Please see here for some testimonials of trainings conducted by us.