Operational Risk Management (ORM)
Managing operational risk includes the identification,
assessment, monitoring, and mitigation
or acceptance of operational risk. Not only does this make
abundant sense for the organization's stakeholders, in the financial services
industry for example, effective management is also necessary in view of capital
adequacy requirements from banking regulators for operational risk events.
Where does your organization stand on the operational risk pyramid? Please get
in touch if you would like us to:
- Facilitate risk workshops to tease out issues that senior
management need to be aware of including mitigation measures for implementation.
- Conduct operational risk awareness trainings for
employees so they understand why effective reporting, monitoring, and control is
- Work with key employees in your organization to set up a framework for
operational risk including assessments, identification of key risk
indicators, measurement, monitoring, and mitigation.
- Conduct operational audits to give you a fair estimate of your
organization's operational risk profile.
Over the last 17 years, we have gained invaluable practical experience in the
areas of technology implementation, operations, service centres and offshoring,
business continuity and disaster recovery, risk control and operational risk
management. For example:
- Setting up risk control functions. Pratibha's last role in
Deutsche Bank London was to set up the operational risk and control function for
the European middle office and financial control divisions of the bank's
derivatives business. This included engaging key stakeholders to get a complete
picture of risk areas and operational risk events in their functions, conducting
monthly risk reviews providing senior management with a heat-map of risk areas
and required mitigation and reviewing of new business approvals to assess impact
- Building the operational risk management framework. On
assignment from Germany to Deutsche Bank India as the Head of ORM, Pratibha was
responsible for building a framework to provide Group ORM and regional
management with a clear view of operational risk events and monthly operational
risk reports for the India operations.
- Rolling out business continuity platforms and conducting disaster recovery. In her role with the business continuity
team with Deutsche Bank in Germany, Pratibha engaged in the design and was
responsible for the European implementation of a global business continuity
platform following up with a key disaster recovery test of the Frankfurt trading
- Managing technology implementations and service center
operations. Starting her career in the software unit of Deutsche Bank,
Pratibha has developed and implemented straight through processing solutions in
the core banking operations of the bank's Continental European branches. This
was followed with a role in Germany to manage payment processing projects
requiring close interaction with both the branch operations teams and the Indian
partner to deliver successful implementations. Wolfgang has piloted offshore
application development for Deutsche Bank's core banking system out of India
back in 1997/98. He later set up SAP offshore application development and
maintenance at Capgemini India for the Central European front offices - thereby
always balancing the requirements of bringing down business continuity risk by
distributing the team across various locations in India and efficient
distributed offshore delivery.
Our education spans from engineering and informatics all the way to business
administration and strategic management. We are hands-on and can advise on
operational risk challenges on the ground just as well as we are strategic and can
conduct a business impact analysis, work with the disaster scenario planning
methodology and establish disaster recovery objectives for your organization. Please read more about us.