The Mysore Intercultural Effectiveness Indicator

The Mysore InterCultural Effectiveness (MICE) Indicator is a short, self-report questionnaire used to measure and describe the effectiveness of global teams in their intercultural communication and collaboration. Created by Dr. Wolfgang Messner, the MICE Indicator is designed to unveil the communication and collaboration dynamics in teams composed from different nationalities, economies, and cultures. The MICE Indicator provides two scales measuring actual intercultural effectiveness and collaboration satisfaction.

The first scale helps to understand the effectiveness in interacting and collaborating with foreign counterparts by providing an answer to the question 'how I think I am with them.'  It looks at four dimensions:

MICE InterCultural Effectiveness Indicator Scale 1

The second scale gives an indication about the satisfaction with appropriateness of communication from the foreign counterparts and the outcome of the collaboration, that is an answer to the question 'how I think they are with me.'  It looks at two dimensions:

MICE InterCultural Effectiveness Indicator Scale 1


Is MICE for the Management or for the Team Member?

MICE is taken by individual team members as an online self-appraisal of approximately 10 minutes duration. Each participant receives individual feedback via an interpretive report. This report can be kept confidential or shared with an intercultural coach.

In addition, the organization's management is given a summary team report providing detailed (but anonymous) insight into the effectiveness of the global team. MICE can be run for a globally dispersed team consisting of multiple nationalities or for a subsection of the team consisting only of one national culture; the instrument is designed to support both individual team members as well as the management.


Administering MICE

An organization (typically the HR department or the line management of an internationally dispersed unit) purchases access to MICE for a certain number of participants. These participants will then receive a link to an online self-appraisal with access codes. After completing the questionnaire, they will receive their individual interpretive report via email. After all participants have finished the self-appraisal, the organization receives the team report.

Participants should be encouraged to always choose the answers that describe them best at the point of taking MICE. They should try not to be influenced by the way they think intercultural communication and collaboration ought to be or by the way they think their organization would like them to be.

Fee Structure

  1. Single access for one individual (one interpretive report): INR 2,500 / EUR 30 / USD 40
  2. Team access for up to 20 individuals from one culture (up to 20 interpretive reports and 1 team report): INR 25,000 / EUR 360 / USD 500
  3. Access to a global team with up to 50 individuals from up to 3 cultures: INR 50,000 / EUR 600 / USD 800
  4. For any other configuration please contact us.

Service tax of 12.36% is charged on top of the above amounts as per Government of India regulations.

How to Order

Please follow the below process to place your order for access to MICE:

  1. Send an email to with the type of survey you want to run (as per above fee structure), your preferred currency (INR, EUR, or USD) and your billing address.
  2. You will receive an email with payment instructions; please wire the amount given to one of the international account options in India or EU (Germany).
  3. Upon receipt of your funds, you will receive a tax invoice, the online link to MICE, and the access codes.
  4. You can now take MICE and will receive the individual or team reports soon after via email. 

For any questions or if your organization follows a different purchasing process, please contact us.


Validation of MICE

MICE builds on years of practical international work experience, research, and instrument development by Dr. Wolfgang Messner. After face validity of the items and scales was assured, MICE was launched in November 2013 as an academic trial version. During November 2013 to February 2014, MICE was administered to a carefully selected mix of 105 American, British, German and Indian international managers. Exploratory and confirmatory factor analysis was used to ensure instrument validity. The KMO degree of common variance is 0.74 and 0.70 for scale 1 and 2 respectively; 32 out of the 33 items have a KMO > 0.5. The Cronbach alpha's are in a range between 0.45 and 0.75 for the six dimensions. Currently the validation exercise is repeated with a larger sample size and a journal publication is prepared in order to introduce MICE to the academic community of intercultural researchers.


What are the Benefits of MICE?

For the individual team member:

  • Greater understanding of self and foreign counterparts.
  • Having a starting point to improve intercultural communication skills.
  • Chance to reduce anxiety and stress; ultimately become more effective.

For the organization:

  • Insight into global team dynamics; understanding the strengths as well as deficiencies of the global team.
  • Finding the root cause for possible team conflicts, misunderstandings, or performance problems.
  • Identifying which training and/or coaching measures will be effective.


Further Information and Sample Reports

Mysore Intercultural Effectiveness Indicator (Interpretive Report) Mysore Intercultural Effectiveness Indicator (Team Report)
MICE Brochure Sample interpretive
Sample team report