GloBus Research - Messner Consulting & Training Pvt. Ltd.

GloBus Research - Messner Consulting & Training Pvt. Ltd. offers training, consulting, and interim management services to help resolve international business and leadership challenges. Our expertise in highly specialized topics, such as intercultural collaboration, operational risk, and change management, is grounded in international corporate and consulting experience supported by a fundamentally strong education, active research, and teaching at leading business schools.

Dr. Wolfgang Messner | Pratibha Messner

 

Dr. Wolfgang Messner

Dr Wolfgang MessnerWolfgang Messner is Director of GloBus Research - Messner Consulting & Training Pvt. Ltd. and Professor of International Management at MYRA School of Business. He has written seven books, most recently Winning the Right Job (2015; with Pratibha Messner), Making the Compelling Business Case (2013), Globalization of Professional Services (2012; co-editors Ulrich Bäumer, Peter Kreutter), and Intelligent IT Offshoring to India (2010). His many academic and practitioner publications deal with business transformation, the business impact of information technology, and intercultural collaboration. Having worked in senior management positions with leading corporates and consulting firms (BMW Group, Capgemini, Deutsche Bank, The Information Management Group IMG) in Europe and India, he now undertakes research, gives keynote presentations, runs workshops, and consults globally on strategic business transformation projects. Wolfgang Messner holds a Ph.D. in Marketing from the University of Kassel, an M.B.A. in Financial Management with distinction from the University of Wales, and a first-class Master's degree in Informatics after studies at the Technical University Munich and the University of Newcastle upon Tyne. He also attended executive education on Strategic Marketing Management at Harvard Business School.

Wolfgang Messner on LinkedIn

Current Teaching Appointments

  • Professor of International Management at MYRA School of Business (India)
  • Visiting Faculty at Indian Institute of Management Indore and Indian Institute of Management Kozhikode (India)
  • Adjunct Faculty at WHU - Otto Beisheim School of Management (Germany)

Past Appointments

  • Capgemini (Germany and India)
    As a Principal and Offshore Service Delivery Director, Wolfgang was engaged in multiple roles across Europe and India. While initially responsible for board-level mandated consulting projects around customer service excellence and operations, he moved to India for 2.5 years on an expatriate assignment to ramp up the offshore application development and maintenance service delivery for Germany, Austria, and Switzerland. He developed go-to-market strategies, managed globally distributed RfPs, and actively represented the firm in several client events and international conferences.
  • Indian Institute of Management Bangalore IIM-B (India)
    As Visiting Professor for Marketing, Wolfgang accepted an invitation to design and lecture a PGSEM (MBA) course on customer relationship management strategies, processes, and technologies. He researched customer loyalty in India's banking sector.
  • BMW Group (Germany)
    As Senior Management Consultant for customer relationship management, Wolfgang supported Softlab's European subsidiaries with expert advice in RfPs for the financial services industry. He kick-started consulting projects, represented the firm in conferences, fairs, and party congresses. Wolfgang consulted Germany's leading political party on designing and implementing a citizen relationship management system ahead of general elections; he also advised an international chemical company on supporting the request-2-order process with a CRM system.
  • The Information Management Group IMG (Germany and Switzerland)
    Wolfgang was a Managing Consultant for customer relationship management, business process reengineering, and outsourcing of backoffice processes; he lead a team of business consultants and liased with the firm's global CRM competence centre in Switzerland. He headed various business change projects in global and medium-sized financial services institutions and investment banks in Central Europe with a focus on getting value out of their customer relationship management programs, processes, and supporting system. For an outsourced service center, he developed a service offering to process paper-based payments and coordinated the project from business case to production start.
  • Deutsche Bank and Deutsche Software India Pvt. Ltd. (Germany and India)
    In this first professional job after graduation from university, Wolfgang redesigned core banking software modules around commitment fees and initiated the implementation of a global credit line management system. As Program Manager for EMU software development he piloted the inclusion of offshore resources into core banking software development. During a one-year expatriate assignment to India, he delivered the Euro conversion project with his team at the bank's captive unit in Bangalore.

Education

  • Ph.D. in marketing (Dr. rer. pol.) from the University of Kassel (Germany)
  • M.B.A. in financial management from the University of Wales (U.K.) and Open University Hagen (Germany)
  • M.Sc. in computing science (Dipl.-Inform.) from Technical University Munich (Germany) and Universtiy of Newcastle upon Tyne (U.K.)
  • Executive education in strategic marketing management at Harvard Business School (USA)

 

Pratibha Messner

Pratibha MessnerPratibha Messner is Director of GloBus Research with international experience in project management, risk management, and service provider governance across Germany, India, Singapore, Switzerland, U.K., and U.S.A. This includes setting up strategic functions in operational risk and control, deploying global systems, transition of service centre operations, disaster recovery testing, and building resiliency in daily operations for Deutsche Bank in Germany, India, and U.K. She has worked extensively with the outsourcing and offshoring models developing collaborative relationships between clients and service providers to deliver tangible results. Pratibha Messner holds an M.B.A. from Ashridge Management College, City University London and a B.E. Bachelor of Engineering with distinction from Bangalore University; she is a certified Project Management Professional from PMI. She has co-authored the book Winning the Right Job (2015; with Wolfgang Messner).

Pratibha Messner on LinkedIn

Past Appointments

  • Deutsche Bank (UK) 2010-2012
    In this investment banking role, Pratibha's key responsibility was to build the operational risk and control function for the European middle office and financial control divisions of the bank's derivatives business.
  • acatech (Germany) 2010
    As project manager, she worked with leading members of the industry and academia in India and Germany to launch acatech's first international project promoting co-operation in research and development with India. acatech is a non-profit national academy in Germany supporting policy-makers and society with qualified evaluations and recommendations.
  • Deutsche Bank (Germany and India) 2001-2009
    Pratibha was engaged in multiple roles across the areas of technology, business continuity, and operational risk management. While initially responsible for implementing automation projects in payment processing across European branches (2001-2005), she moved to risk management to deploy global business continuity systems and run large-scale data centre recovery tests in Europe (2005-2007) before being seconded to India as Head of Operational Risk Management for Deutsche Bank in India (2007-2009).
  • Trigyn Technologies 1999-2001
    Pratibha was a software developer working on e-commerce consulting assignments for various clients in the USA (Seattle and California) and Switzerland.
  • Deutsche Software (India) Ltd. 1996-1999
    A first job after graduating from university in an Indian subsidiary company of Deutsche Bank, she worked on trade finance and core banking system applications used by the bank in its Asian and European operations respectively.

Education

  • M.B.A. from Ashridge Management College, City University (U.K.)
  • B.E. Bachelor of Engineering from Bangalore Institute of Technology, Bangalore University (India)
  • Certification as Project Management Professional PMP® from Project Management Institute